Frequently asked questions
Everything to know before you subscribe. Country-specific answers are on each country page.
General
What is IPTV?
IPTV delivers live TV channels and on-demand video over your internet connection instead of cable or satellite. You need an internet connection, a device and a player app.
Is IPTV legal?
The technology is legal everywhere. Rights and licensing rules differ by country and by channel, so check the regulations where you live. Our country pages summarise what we know for each market.
Which countries do you cover?
We focus on France, the USA, the UK, Canada, Australia, Germany, Spain and Italy with local channels, local pricing and local-language support. The catalogue also includes channels from more than 60 other countries.
Do you offer a free trial?
Yes, 24 hours with every channel and feature included. No card required.
Devices and apps
Which devices are supported?
Amazon Fire TV Stick, Android phones, tablets and TV boxes, Samsung and LG Smart TVs, iPhone, iPad, Apple TV, Windows and Mac. See the installation guides for each.
Which app should I use?
IPTV Smarters Pro is free and works everywhere. TiviMate is the best experience on Android and Fire TV. VLC is fine for a quick test on a computer.
Can I watch on my Smart TV without an extra device?
Yes. Install IPTV Smarters Pro, SmartOne or Smart IPTV from your TV's app store and enter your login or M3U link.
Billing and refunds
How do I pay?
Cards, PayPal, Apple Pay, Google Pay, local methods depending on your country, and cryptocurrency. Payments are processed by PCI-compliant providers; we never store card numbers.
Do plans auto-renew?
No. You receive a reminder before expiry and decide whether to renew.
What is the refund policy?
Full refund if you ask within 7 days of purchase. Contact support by email with your order number.
Technical
What internet speed do I need?
10 Mbps per HD stream, 25 Mbps per 4K stream. A wired connection or 5 GHz Wi-Fi is strongly recommended.
Why does my stream buffer?
Usually Wi-Fi congestion, an overloaded device, or a peak-hour ISP issue. Our buffering guide walks through the fixes in order.
Do you support EPG and catch-up?
Yes. 7-day EPG in the local language for our eight core countries and catch-up of 3 to 14 days depending on your plan.
Can I use a VPN?
Yes. A VPN is not required, but some ISPs throttle video traffic at peak times and a VPN can help. Choose a server close to you.
Try it tonight, decide tomorrow
The 24-hour trial includes every channel and every feature. No card required to start.
- Instant activation by email
- 7-day money-back guarantee
- Secure payment