Politique de remboursement

Last updated: 1 September 2026

24-hour free trial

Every new customer can test the full Service for 24 hours before paying. No card is required to start. The trial includes every channel, the programme guide and the on-demand library.

7-day money-back guarantee

If you buy a plan and it does not work for you, ask for a full refund within 7 days of the purchase date. Send an email from the address used for the order, with the order number and, optionally, the reason. We process refunds within 3 business days to the original payment method. Card and PayPal refunds appear within 5 to 10 business days depending on your bank. Crypto payments are refunded in the same currency at the amount received.

After 7 days

Plans are prepaid and non-refundable after the guarantee window, except where the Service is unavailable for more than 72 consecutive hours because of a failure on our side. In that case we extend your subscription by the downtime or refund the unused portion, at your choice.

What is not covered

• Buffering caused by your internet connection or Wi-Fi.
• Blocking by your internet provider (see our guide on ISP blocking).
• Changes to a specific channel's availability made by the broadcaster.
• Accounts suspended for sharing or reselling.

Chargebacks

Please contact us before opening a dispute with your bank. Chargebacks filed while a refund request is being processed lead to account termination.

Contact

Refund requests go to the support email in the footer. We reply within 24 hours, seven days a week.